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ZED Picks

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Ask Zed Team

Customer portal

ZED Picks is currently available on the App Store and coming soon to Google Play. Visit zedpicks.com for download links.

I created an account but can’t log in. 

Sorry to hear you’re locked out! First, try resetting your password. If you’re still having trouble, let us know the email or username associated with your account and any error messages you’re seeing. We’ll help you get back in.

No. Players are only allowed one account. Creating multiple accounts is against our terms and may result in suspension.

What are the age requirements to play ZED Picks? 

You must be at least 18 years old to create an account and use ZED Picks.

At this time, usernames and email addresses are fixed once your account is created. If you made a mistake or need to update your info, send us a message and we’ll see what we can do on our end.

No worries, your progress, picks, and wallet are tied to your account, not your device. Just reinstall the app and log back in with your email. Everything will be right where you left it.

ZED Picks is currently available in the US only, with the following states excluded due to regulatory constraints: Idaho, Louisiana, Michigan, Montana, Nevada, and Washington. 

If your region is restricted, the app will let you know when you log in. We’re actively expanding availability.

Why is my account restricted/suspended? 

We understand this can be frustrating. Account restrictions are typically temporary and may be due to a verification issue or a flag in our system for unusual activity. 

Please check your email for a message from our team, or lodge a ticket here with your username so we can review your account right away.

We’re sorry to see you go, but if you’d like to close your account, just send us a message with your username and confirmation that you’d like it deleted. Once confirmed, we’ll remove your account and associated data in line with our privacy policy. 

If you’re in a state with specific rights around data access or deletion, we’re happy to provide more detail or support your request accordingly.

Account and Access

My ticket won, but I didn’t get paid out. 

Thanks for reaching out! We totally understand how frustrating this must feel. Sometimes payouts take a few extra minutes to fully process. If your pick has officially won and you haven’t received your winnings within 15 minutes, please share the ticket ID or a screenshot, and we’ll look into it right away. Your patience is appreciated!

Why is my ticket still pending? The race ended. 

Great question! While the game may be over, we wait for official final stats from our data provider to ensure everything is accurate. This process can sometimes take a bit longer. Hang tight, your pick will settle soon! If it hasn’t settled within 15 minutes of the results, please share the ticket ID or a screenshot.

The odds changed after I submitted my ticket. 

Once a pick is submitted, your odds are locked in, so any changes afterwards won’t affect your submitted entry. Let us know if you think something was off, and send over the ticket ID that was impacted.

My referral didn’t track / I didn’t get my referral bonus. 

Let’s get that sorted! Please confirm the username or email of the person you referred, and when they signed up. If they used your referral link/code and met the qualifying criteria, we’ll make sure you both get the bonus.

Zcoin is our in-game currency for picks and rewards. You can track it from your wallet in the app. Let us know if anything’s unclear.

Once submitted, your ticket stays active until the race is complete and results are confirmed. You can track everything in the “My Picks” tab. Bonus rewards may have expiration dates; we’ll always flag that in the offer terms.

Gameplay and Picks

Yikes, that’s not the experience we want for you. Thanks for reporting it! Can you let us know your device type, operating system, and what you were doing when the issue occurred? We’ll get it over to our tech team to squash the bug.

This looks rigged / I don’t trust the results. 

We take transparency and fairness very seriously. If you have questions about a specific contest or outcome, we’re happy to break it down for you.

How do I report a bug or suggest a feature? 

We’d love to hear from you. If you spotted a bug or have an idea to make the game better, reach out through the Support tab in the app or email us directly at hello@zedpicks.com. Our team reviews all feedback as we build new features.

Technical Issues

Are purchases required to play ZED Picks?

No. You can earn Zcoin through daily logins and referrals to play for free. 

Head to your Account tab and copy your referral link or code. Share it with a friend. Once they sign up and qualify, you both earn rewards.

No. Zcoin is only for free-play contests and cannot be converted or withdrawn.

Daily bonuses reset every 24 hours based on when you last claimed. If it’s been more than 24 hours and you didn’t receive your bonus, please share your username, and we’ll check it out for you. In the meantime, make sure you’re logged in and using the latest version of the app.

My balance disappeared / I lost currency. 

We’re sorry to hear that! Our team can look into any unusual balance changes. Could you please send us your username and when you noticed the issue? We’ll review your account history and make things right if there was an error.

You can view your full transaction history, including picks, purchases, bonuses, and rewards, in the wallet section of the app. If you’re not seeing what you need, just share your username and what you’re looking for, and we’ll send you the breakdown.

Payments and Rewards

Great question, while we’d love to be available everywhere, sweepstakes laws vary by state. We’re actively working to expand access, and we’ll be sure to notify players when new states open up. In the meantime, you can enjoy our free-to-play options if available in your area!

ZED Picks operates as a sweepstakes-based skill game. That means players can participate without paying by using Zcoin earned through daily logins, referral bonuses, and promotions. No purchase is required to win. 

FAQs

Account and Access

Gameplay and Picks

Technical Issues

Payments and Rewards

Sweepstakes and Compliance